Return & Refund Policy

Luvtixo | Operated by Guangzhou Medao Technology Co., Ltd.

Returns may be requested within 30 calendar days after delivery. Items must be unused and in their original condition. Please contact our customer support team before returning any product.

If your return is approved, the refund will be issued to the original payment method. Refunds are generally processed within 5–10 business days after return approval. Your bank or payment provider may need additional time to post the credit.

Return shipping costs are generally the customer's responsibility, except when the return is due to an error on our part.

How to Request a Return

Email service@luvtixo.com before sending any item back. Include your order number and a brief description of the reason for the return. Please wait for our support team to provide return instructions before shipping the item.

Refunds

If your return is approved, the refund will be issued to the original payment method. Refunds are generally processed within 5–10 business days after approval. Please note that your bank, card issuer, or payment provider may require additional time before the credit appears in your account.

If your item arrives damaged, defective, or incorrect, contact us at service@luvtixo.com with your order number and a description of the issue. Photos may be requested to help us review your case.

Contact

For return or refund questions, contact service@luvtixo.com or call +1 9294511308.

Business operator: Guangzhou Medao Technology Co., Ltd.

Address: Room 504, No. 6, Panlong West 5th Lane, Nancun, Baiyun District, Guangzhou, Guangdong, China

Website: https://luvtixo.com/